Job Vacancy: General Manager – Hotel Norpheling, Thimphu

Hotel Norpheling, located near BOB in Babesa, Thimphu, is delighted to invite applications for the position of General Manager. We are seeking a proactive, strategic, and experienced individual to oversee the overall operations of our hotel and lead our team to new heights in guest service, operational excellence, and business growth.

This is a full-time leadership role ideal for someone with a passion for hospitality, strong financial acumen, and proven managerial skills.

Position Summary:

• Job Title: General Manager
• Company: Hotel Norpheling
• Location: Babesa (near BOB), Thimphu
• Salary: Nu. 30,000 per month (negotiable based on experience)
• Employment Type: Regular
• Vacancy Type: YELP
• Total Openings: 1
• Last Date to Apply: May 1, 2025, by 5:00 PM

Core Responsibilities:

1. Financial Management

• Plan and implement cost-control strategies across departments
• Ensure monthly financial reports for Rooms, Food & Beverage, and Admin are accurate and aligned with budget goals
• Maximize revenue through innovative sales strategies and yield management
• Track purchases, issues, and receipts in financial registers

2. Operational Oversight

• Monitor daily operations and coordinate between all departments
• Organize regular briefings with Heads of Departments
• Ensure compliance with SOPs, service standards, and hotel policies
• Manage inventories, procurements, and third-party vendor services

3. Staff Leadership

• Recruit, train, and supervise staff
• Assign responsibilities and ensure productivity across all departments
• Evaluate employee performance and conduct regular reviews
• Maintain staff schedules and attendance sheets

4. Marketing and Guest Relations

• Promote hotel services including rooms, banquets, events, and dining
• Build relationships with agencies, vendors, and local clients
• Manage online presence and guest feedback on platforms like Facebook, Instagram, and TripAdvisor
• Handle guest complaints with professionalism and provide solutions

5. Facility Management

• Oversee facility maintenance including rooms, plumbing, electrical, kitchen, and outdoor areas
• Conduct inspections to ensure hygiene and safety standards are met
• Supervise cleaning routines in all areas including stores and rooms

6. Recordkeeping and Reporting

• Maintain accurate records of financial transactions, sales, income, and expenses
• Ensure daily entries of vouchers and payments into the system
• Monitor utility usage (e.g., water) and manage resources effectively

Minimum Requirements:

• Education: Bachelor’s Degree (any field)
• Experience: 0 to 2 years (experience in hospitality preferred, but not mandatory)
• Skills: Strong leadership, communication, and problem-solving abilities
• Other Requirements: Immediate availability preferred

Remarks:

• This is an urgent vacancy, and candidates available for immediate joining will be prioritized
• A strong understanding of hotel operations and multitasking capabilities is essential
• The role requires a hands-on manager willing to lead from the front

How to Apply:

Interested applicants are requested to submit their CV and supporting documents to cringy.yangzom@gmail.com no later than May 1, 2025.

👉 Click Here to Apply

Join Hotel Norpheling and be part of a committed leadership team shaping exceptional guest experiences and sustainable business growth.